We only accept returns and exchanges within 30 days of the shipment receipt date. Simply go to “My Account” page and click on Returns & Exchange. Fill out the form and submit with your order number in your order email or in your order history section on “My Account” page. Upload photo if product return due to damage. Our online service team will provide you a pre-paid return label via email and return instructions.
- Print- Print the label from your email. Complete the Return Merchandise/Exchange section on the back of the invoice included with your order. *Please check the appropriate box if the item was a gift.
- Pack- Carefully pack items into the box and include the completed invoice. Seal the box and attach the prepaid label to the outside.
- Ship- Take the package to the closest Fedex office or request a pickup by contacting Fedex at 1-800-463-3339. Full instructions are included in the return label email.
CREDIT PROCESSING TIME
Once received, return packages are processed within 7-10 business days. The time to post a credit to your account varies because it’s determined by the issuing bank. Please contact the issuing bank for details.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately. Please provide the order number along with your email address and phone number for fastest service.