We process and ship orders only on business days (Monday through Friday, excluding Holidays)
Orders made on Holidays or Weekend Days are processed the next business day.
Orders with Standard Service are processed within 1 - 2 business days
Orders with Overnight or Second Day Service are processed the same business day only if the order is made before 2:00 PM PST
All purchases are subject to bank authorization before processing. Only authorised purchases are processed and shipped.
Status of your orders can be checked at terremerecosmetics.com. Click on “My Account”, log in if you are not logged in.
Click on “Order History” and track your order by clicking the order’s tracking number. To track your order via the carrier's Web site, click on the tracking number next to the order to view the delivery status of your order.
*Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
For cancellation of an online order, kindly contact us with your order number within one hour of placement. We will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled. Occasionally, orders or parts of an order are cancelled for various reasons. Some reasons are:
- Item(s) are not available.
- Difficulty in processing payment information.
- Cannot ship to the address provided
- A duplicate order was placed
- By customer request
- Purchase limits have been exceeded
If your order is cancelled, we will send you an email notice to inform you of the cancellation. You will not be billed for any cancelled item(s). If you have questions about a cancelled order, kindly contact us.